Effective Date: 03/05/2025

At Eve’s Elegance Collection, we take pride in offering authentic, name-brand colognes and perfumes from top designers. Due to the nature of our products, we maintain a strict return policy to ensure quality and hygiene standards.

1. All Sales Are Final

• We do not accept returns or exchanges for open, used, or unwanted products due to hygiene and safety reasons.
• Please ensure that you review your order carefully before completing your purchase.

2. Damaged or Incorrect Items

We understand that issues may arise during shipping. If you receive a damaged, defective, or incorrect item, please follow these steps:

• Contact Us within 7 days of receiving your order at info@evescollection.com with:

o             Your order number.

o             Clear photos of the damaged or incorrect item and packaging.

• • Once we review your request, we will determine if you are eligible for a replacement or refund.
  • If a return is approved, we will provide return instructions. The product must be unopened and in its original packaging.

3. Refunds & Replacements

• If a return is approved, you may receive a replacement or a refund to your original payment method (excluding shipping fees).
• Refunds may take 5-10 business days to process, depending on your bank or payment provider.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Opened or used perfumes and colognes.
• Clearance or final sale items.
• Products purchased from third-party retailers.

5. Lost or Stolen Packages

• Eve’s Elegance Collection is not responsible for lost or stolen packages after delivery. If your package is missing, please contact the shipping carrier for assistance.

6. Contact Us

If you have any concerns regarding your order, please reach out to us:

📧 Email: info@evescollection.com

At Eve’s Elegance Collection, your satisfaction is our priority. Thank you for choosing us to help you Unveil Your Essence, Enchant with Elegance.